Pakgam Privacy Policy – How We Protect Your Data

1 Introduction

Pakgam is an online gaming and sports betting platform built specifically for players in Pakistan. We offer slots, live casino games, fish games, crash titles, and a cricket-first sportsbook covering PSL, T20 internationals and major ICC tournaments. When you use the platform – whether you are browsing the game lobby, depositing in PKR through JazzCash or Easypaisa, or placing a bet on a live cricket match – we collect and process certain personal information to make that experience work properly and securely.

This Privacy Policy tells you clearly and honestly what information we collect, why we collect it, how long we keep it, who else might see it, and what choices you have. We have deliberately written this in straightforward language rather than dense legal text because we think Pakistani players deserve to understand exactly what happens with their data without needing a lawyer to translate it.

This policy should be read alongside the Pakgam Terms and Conditions, which set out the broader rules governing use of the platform. The Terms and this Privacy Policy together form the agreement between you and Pakgam regarding the processing of your personal information.

2 Information We Collect

Pakgam collects personal information from you through two main channels: information you provide directly and information generated automatically through your use of the platform.

Information you provide directly

• Registration details – your full name, date of birth, mobile number, email address and the username and password you choose when creating your account.
• Identity verification documents – where we request verification to confirm your age or identity, you may be asked to provide a copy of your CNIC, passport or other government-issued identification.
• Payment information – the payment method details you use to deposit PKR into your Pakgam wallet, such as your JazzCash or Easypaisa mobile number, bank account details, or card information for card payments. Full payment credentials are handled by our payment processors and are not stored in raw form on Pakgam servers.
• Communications – messages, queries and complaints you send to Pakgam support through live chat or email.
• Responsible gaming preferences – deposit limits, self-exclusion requests and other responsible gaming settings you configure through your account.

Information collected automatically

• Device and technical data – the type of device you use to access the platform, your operating system version, browser type, IP address and mobile network information.
• Usage data – your login and logout times, pages and game sections you visit, games you play, bets you place, deposit and withdrawal transactions, and how long you spend in individual game sessions.
• Cookies and similar technologies – small data files stored on your device that help us maintain your login session, remember your preferences and understand how the platform is being used. This is covered in more detail in Section 7.

3 How We Use Your Data

The personal information Pakgam collects is used for specific and legitimate purposes. We do not use your data for anything beyond what is described below without first obtaining your consent.

We do not use your personal data to build profiles for sale to third-party advertisers. Any marketing communications from Pakgam – such as promotion notifications – are based on your own account activity and the preferences you have set. You can opt out of promotional messages at any time by updating your communication preferences in your account settings or by contacting support.

4 Legal Basis for Processing

Pakgam processes your personal data on the following legal grounds depending on the specific purpose involved:

• Contractual necessity – processing your registration details, payment information and gaming activity is necessary to provide the services you have signed up for. Without this processing, we cannot operate your account or deliver the platform.
• Legitimate interests – we process device data, login activity and transaction patterns to detect and prevent fraud, maintain platform security and improve the overall user experience. These activities serve a genuine operational need that does not override your fundamental privacy rights.
• Legal obligation – in certain cases we are required to collect and retain specific information to meet fraud prevention, identity verification and financial record-keeping obligations.
• Consent – where we send you promotional content or use non-essential cookies, we do so only where you have given your consent. You can withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.

If you have questions about the specific legal basis we rely on for any particular processing activity, please contact our support team using the details in Section 13.

5 Sharing Your Data

Pakgam does not sell, rent or trade your personal data. We share your information only in the following limited circumstances:

• Payment processors – when you deposit or withdraw PKR using JazzCash, Easypaisa, Raast, bank transfer, cards or other supported mobile wallets, we share the minimum necessary transaction data with the relevant payment processor to complete the transaction. Each payment processor operates under its own privacy and security standards.
• Technology and platform service providers – our platform is supported by third-party technology partners including game software providers, cloud hosting services and fraud detection tools. These partners process data on our behalf under strict contractual obligations and are not permitted to use your data for their own purposes.
• Identity verification providers – if account verification is required, we may share your submitted identity documents with a specialist verification service for the sole purpose of confirming your identity and age.
• Fraud prevention services – we may share data with fraud prevention and security services where we have a reasonable belief that suspicious or unlawful activity is occurring. This is done to protect the platform and its players, including you.
• Legal requirements – we may disclose personal data where required to comply with a lawful request from a competent authority, court order or other binding legal obligation. We will disclose only what is strictly required.

6 Payment Data

Because Pakgam processes real-money transactions in PKR, payment data receives a higher level of protection than general account information. Here is specifically how it is handled:

• When you initiate a deposit using JazzCash, Easypaisa, Raast or a bank card, your payment credentials are transmitted directly to the relevant payment processor over an encrypted connection. Pakgam's servers do not receive or store your full payment credentials such as card numbers or mobile wallet PINs.
• Pakgam stores a transaction reference, the payment method type, the amount in PKR and the outcome of each transaction. This record is necessary for your account balance to be correctly maintained and for withdrawal processing.
• Withdrawal requests are cross-referenced against the payment method used for deposits to reduce the risk of fraudulent withdrawal requests to accounts not belonging to you.
• If you contact support about a payment issue, our team can view transaction references and statuses but cannot access full payment credentials. Never share your JazzCash PIN, Easypaisa PIN or card CVV with anyone, including Pakgam staff – we will never ask for these.

7 Cookies and Tracking

Pakgam uses cookies and similar technologies on the platform website and in the Android application to provide a better, faster and more secure experience. Here is a breakdown of the types of cookies we use and what they do:

Essential cookies

These are necessary for the platform to function. They keep you logged into your account during a session, maintain your PKR wallet balance display and enable core security features. You cannot opt out of essential cookies while using the platform because they are required for it to work.

Functional cookies

These remember your preferences such as your display language, the game categories you browse most often and other settings that personalise your experience. Disabling these cookies will not stop the platform from working but some personalised features may not be available.

Analytics cookies

We use anonymised analytics data to understand how players navigate the platform – which pages are visited most, where players encounter errors, and how long game sessions typically last. This helps us improve the platform for everyone. The analytics data collected does not identify you personally.

You can manage cookies through your browser settings or, for the Android application, through your device application settings. Please note that clearing all cookies will log you out of your current session and may reset some saved preferences. Pakgam does not use cross-site tracking cookies for advertising purposes.

8 Security Measures

Protecting your personal data is something Pakgam takes seriously. We have put the following technical and organisational measures in place to safeguard the information we hold:

• TLS encryption – all data transmitted between your device and Pakgam servers is protected by Transport Layer Security (TLS) encryption, which prevents interception in transit.
• Access controls – access to player data within Pakgam's internal systems is restricted to staff members who have a genuine operational need to view it. Access is logged and reviewed regularly.
• Secure hosting – the platform is hosted on servers with industry-standard physical and network security controls including firewalls, intrusion detection systems and regular security audits.
• Password hashing – your account password is stored as a cryptographic hash and is never stored or transmitted in plain text. This means that even in the unlikely event of a data breach, your actual password cannot be extracted from our records.
• Fraud monitoring – automated systems continuously monitor login activity and transactions for unusual patterns that may indicate unauthorised access or fraud. Where suspicious activity is detected, we may temporarily restrict your account and contact you to verify your identity.

While we take every reasonable precaution to protect your data, no system connected to the internet can be guaranteed 100% secure. You also play an important role in keeping your account safe. Use a strong, unique password for your Pakgam account, do not share it with anyone, and contact support immediately if you believe your account has been compromised.

9 Data Retention

Pakgam retains your personal data for as long as your account is active and for a reasonable period after account closure to meet operational, fraud prevention and legal obligations. Specific retention periods by data category are as follows:

• Account registration data – retained for the duration of your account's active period and for up to five years after account closure to support any post-closure dispute, fraud investigation or legal requirement.
• Transaction records – deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction to support financial record-keeping obligations.
• Game and betting history – your full bet history, game session logs and outcome records are retained for five years from the date of each activity to enable dispute resolution and responsible gaming review.
• Identity verification documents – copies of identity documents submitted for verification are retained for as long as required by our fraud prevention obligations and are securely deleted thereafter.
• Support communications – messages exchanged with Pakgam support are retained for up to three years to enable consistent service delivery and to support ongoing or future disputes.
• Analytics data – anonymised platform usage data that cannot be linked to your identity may be retained indefinitely for platform improvement purposes.

Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be associated with you personally. If you request account deletion before the end of a retention period, we will delete all data that we are not legally or operationally obligated to retain and will inform you of what is being kept and why.

10 Your Rights

As a Pakgam player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team using the details in Section 13. We will acknowledge your request within 48 hours and aim to respond in full within 14 days.

• Right to access – you can request a copy of all personal data Pakgam holds about you, including your account details, transaction history, game records and any identity documents we have on file.
• Right to correction – if any personal information we hold about you is inaccurate or out of date, you can ask us to correct it. For contact details and preferences, you can update many fields directly through your account settings.
• Right to deletion – you can request that we delete your personal data. We will honour deletion requests for all data we are not legally or operationally required to retain. Where data must be kept for legal reasons, we will explain this clearly.
• Right to restrict processing – in certain circumstances you can ask us to pause the processing of your personal data while a query or dispute is being resolved.
• Right to data portability – you can request a copy of the data you have provided to Pakgam in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to withdraw consent – where we process your data based on consent (such as for promotional communications), you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that occurred before you withdrew consent.

11 Minors

The Pakgam platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration and account review process and accounts found to belong to minors will be closed immediately with any deposited funds returned through the original payment method where possible.

If you are a parent or guardian and have reason to believe that a minor has created a Pakgam account or accessed the platform using your device or account, please contact our support team immediately. We will investigate promptly and take appropriate action. We also recommend using parental control software at the device level to prevent minors from accessing online gaming platforms.

12 Policy Updates

Pakgam may update this Privacy Policy from time to time to reflect changes in the platform, the services we offer, or applicable legal requirements. When meaningful changes are made, we will notify registered players through the platform's notification system or by sending a message to your registered contact details. The revised policy will always carry an updated "Last Updated" date at the top of this page.

We encourage you to review this page periodically so you remain informed about how your data is being handled. Your continued use of the platform after an update has been notified constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and request account closure by contacting support.

13 Contact Us

If you have any questions about this Privacy Policy, want to understand more about how your data is being used, or wish to exercise any of your data rights, please get in touch with the Pakgam support team. We are available around the clock through the live chat feature on the platform.

For formal privacy complaints or data deletion requests, please write to us with your full registered account details and a clear description of your request. We will acknowledge within 48 hours and provide a full response within 14 days. Additional information about your rights as a player is also available in the Terms and Conditions and Responsible Gaming pages.