Pakgam Terms and Conditions – Rules for Platform Use

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the Pakgam online gaming and betting platform, including the website at pakgam.onl and the Pakgam Android application ("the Platform"). By registering an account, making a deposit or placing any bet or wager you confirm that you have read, understood and agree to be bound by these Terms in full.

These Terms apply to all users of the Platform including visitors who browse without registering, registered members who have not yet made a deposit, and active players who deposit funds and participate in games or betting. If you are accessing the Platform on behalf of another person, you confirm that you have the authority to bind that person to these Terms and that you accept personal responsibility for their compliance.

Pakgam may update these Terms from time to time. The most current version will always be available on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically so you are always aware of the current rules.

2 Eligibility and Registration

To register and use Pakgam you must meet all of the following conditions at the time of registration and throughout the period your account remains active:

• You must be at least 18 years of age. Pakgam is strictly an adults-only platform and we do not permit access to minors under any circumstances.
• You must be registering as an individual on your own behalf and not as a representative of a third party for the purpose of circumventing these Terms.
• You must not already hold an active or suspended Pakgam account. Each individual is permitted to hold only one account at any time.
• You must provide accurate, current and complete information during registration including your real name, valid contact details and any other information the Platform requests for account verification purposes.
• You must not be an employee, director, agent or contractor of Pakgam or any company related to Pakgam, nor a close family member of any such person.

Pakgam reserves the right to request supporting documentation to verify your age and identity at any time. This may include a copy of a valid national identity card (CNIC), passport or other government-issued identification document. Accounts that cannot be verified may be restricted or closed and any pending withdrawals held until verification is complete.

If we discover that a player who does not meet the eligibility requirements has been using the Platform, all winnings generated by that account may be forfeited and the account closed without notice. This applies in particular to underage use, which Pakgam treats with zero tolerance.

3 Account Rules

Your Pakgam account is personal to you and must not be shared with, transferred to, or accessed by any other person. You are fully responsible for all activity that occurs under your account credentials, including any bets placed, deposits made or personal information changes submitted through your account.

You must keep your username and password confidential and must not disclose them to anyone. If you suspect that your account has been accessed without your authorisation, you must notify Pakgam support immediately. Pakgam is not responsible for losses resulting from unauthorised access where you have failed to keep your login credentials secure.

You must keep your registered contact information up to date. If your mobile number, email address or payment method details change, you are responsible for updating them in your account settings promptly. Pakgam uses your registered contact details for security verification, withdrawal processing and important account notifications.

Pakgam reserves the right to close or suspend any account at our sole discretion. Reasons for suspension or closure may include but are not limited to: suspected fraud, identity theft, money laundering, bonus abuse, the holding of multiple accounts, providing false registration information, or behaviour that Pakgam reasonably considers to be harmful to the Platform or other players.

4 Deposits and Withdrawals

All deposits and withdrawals on Pakgam are denominated in Pakistani Rupees (PKR). The Platform currently supports the following payment methods for deposits and withdrawals: JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other approved mobile wallet services.

Deposits are credited to your PKR wallet after confirmation from the relevant payment provider. JazzCash and Easypaisa deposits typically reflect within a few minutes. Bank transfer processing times depend on your financial institution. Pakgam is not responsible for delays caused by third-party payment processors.

Withdrawals are only available to the payment method previously used to make a deposit on your account, where that method supports withdrawals. Minimum and maximum withdrawal amounts apply and are displayed in the payments section of your account. Pakgam may request identity verification before processing a withdrawal, particularly for larger amounts or where unusual account activity has been noted.

You must not use Pakgam for any purpose other than genuine gaming and betting. The Platform is not a money transfer or payment processing service. Depositing funds with no intention of participating in games or betting, or using the Platform to cycle funds through multiple payment methods, is not permitted and may result in account closure and withholding of funds pending investigation.

5 Bonuses and Promotions

Pakgam offers bonuses and promotional incentives to both new and existing players from time to time. All bonuses are subject to specific terms including minimum deposit requirements, wagering requirements, eligible games, maximum bet restrictions while bonus funds are active, and expiry periods. Full terms for each individual promotion are published on the relevant promotion page on the Platform.

Wagering requirements specify the number of times bonus funds must be wagered before they can be converted to withdrawable cash. For example, a bonus with a 30x wagering requirement means that if you receive a PKR 1,000 bonus, you must place bets totalling PKR 30,000 before any winnings from that bonus become eligible for withdrawal. Not all games contribute equally to wagering requirements – slots typically contribute 100% while live casino games and sports bets may contribute a lower percentage. The contribution rates for each game type are specified in the individual promotion terms.

Bonuses are intended for recreational individual players. Pakgam actively monitors for bonus abuse patterns including but not limited to: creating multiple accounts to claim the same promotion more than once, placing opposing bets to hedge bonus wagering requirements, or any systematic approach designed to extract value from bonuses without genuine gameplay. Where bonus abuse is identified, Pakgam reserves the right to void the bonus, remove associated winnings and close the account.

Pakgam reserves the right to modify, suspend or withdraw any promotion at any time without prior notice. Promotions cannot be combined unless explicitly stated. Only one welcome bonus is available per player, per household, and per device.

6 Betting and Gaming Rules

All bets placed on Pakgam are final once confirmed. You are responsible for checking your bet slip carefully before submitting. Errors in bet selection, stake amount or market choice cannot be corrected after a bet has been placed and accepted by the Platform.

Sports bets are settled based on the official result declared by the relevant governing body. For cricket markets this means the official result as confirmed by the International Cricket Council (ICC), Pakistan Cricket Board (PCB) or the relevant tournament organiser including the Pakistan Super League (PSL). In the event of a match being abandoned or resulting in no official result, bets will typically be voided and stakes returned to your PKR balance. Specific market rules for in-play betting, live scoring markets and special cricket propositions are detailed within the sports betting section of the Platform.

Casino game results are determined by certified random number generator (RNG) software. The theoretical return-to-player (RTP) percentages for individual slot titles are available within each game's information panel. Live casino game outcomes are determined by physical dealing and spinning equipment operated by live dealers and are not influenced by the Platform software.

Pakgam reserves the right to void any bet where a technical error, pricing error or data feed error has occurred that materially affected the odds or outcome displayed at the time of placing. In such cases the stake will be returned to your PKR wallet. We will communicate such decisions through your account notification centre.

7 Prohibited Activities

The following activities are strictly prohibited on Pakgam and will result in immediate account suspension, forfeiture of balances and potential reporting to relevant authorities where required:

• Registering more than one account for the same individual, household, device or IP address for the purpose of claiming multiple bonuses or circumventing any Platform rule.
• Using automated software, bots, scripts or any other mechanical or electronic means to access the Platform, place bets or participate in games in a way that is not consistent with genuine human play.
• Colluding with other players in live casino games or poker formats to gain an unfair advantage.
• Exploiting software bugs, pricing errors or technical faults in a deliberate and systematic way. If you identify a technical error that is providing incorrect odds or game outcomes, you are required to stop play and notify Pakgam support immediately.
• Depositing, withdrawing or otherwise using Pakgam to process funds that are derived from criminal activity, or using the Platform in a manner designed to obscure the origin of funds.
• Providing false identity information, impersonating another person, or using payment methods that do not belong to you.
• Using the Platform from a jurisdiction where accessing online gaming services is prohibited under applicable local law. It is your responsibility to determine whether using Pakgam is lawful in your location.
• Harassing, threatening or abusing other players or Pakgam staff through any communication channel available on or connected to the Platform.

Pakgam employs automated and manual monitoring systems to detect prohibited activity. Accounts under investigation may be temporarily restricted from withdrawals while the investigation is ongoing. We will notify you of any restriction through your registered contact details.

8 Responsible Gaming

Pakgam is committed to providing a gaming environment that encourages responsible play. We believe that online gaming and sports betting should be a form of entertainment, not a source of financial pressure or personal harm. These tools and principles are built into the Platform and are available to every registered player at no cost.

The following responsible gaming tools are available within your account settings:

• Deposit limits – Set a daily, weekly or monthly cap on how much you can deposit into your PKR wallet. Limits can be lowered immediately; requests to raise a limit take effect after a cooling-off period.
• Session time reminders – Configure notifications that alert you when you have been playing continuously for a set amount of time, so you can take regular breaks.
• Self-exclusion – Request a voluntary exclusion period of between 30 days and 12 months, during which you will not be able to log in or access any part of the Platform. Pakgam will honour self-exclusion requests promptly.
• Reality checks – Enable periodic on-screen reminders showing how long you have been logged in and your net gaming position for the session.

If you feel that your gaming behaviour is no longer under your control or is causing financial or personal difficulties, we strongly encourage you to use the self-exclusion tool and to seek professional support. Pakgam staff are not qualified to provide counselling but can direct you to the relevant support information within the Responsible Gaming section of the Platform.

The Pakgam Platform is for adults aged 18 and above. If you have concerns that a minor may be accessing your device or your account, please use the Platform's account security settings to strengthen your password and enable any available account protection features. Parental control software at the device level provides an additional layer of protection.

9 Privacy and Data

Pakgam collects and processes personal data in accordance with our Privacy Policy, which is published separately on this Platform at /privacy-policy. By agreeing to these Terms you also confirm that you have read and agree to the Privacy Policy.

The personal information you provide during registration and account use – including your name, contact details, payment information and gaming history – is used to operate your account, process transactions, communicate with you about your account, deliver promotions you have opted into, and comply with fraud prevention and security obligations.

Pakgam does not sell your personal data to third-party marketers. Data is shared only with payment processors and technology providers who are necessary for the operation of the Platform, and only to the extent required for those specific purposes. All such third parties are contractually required to handle your data in accordance with applicable data protection standards.

You have the right to request a copy of the personal data Pakgam holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to any legal or operational retention requirements. To exercise these rights please contact our support team through the contact details in Section 13 of these Terms.

10 Intellectual Property

All content on the Pakgam Platform including the website design, graphics, logos, game interfaces, text, software and promotional materials is owned by or licensed to Pakgam and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your own personal recreational purposes in accordance with these Terms.

You must not copy, reproduce, distribute, publish, display, modify or create derivative works from any content on the Platform without explicit written permission from Pakgam. This includes taking screenshots of game interfaces for commercial purposes, reproducing Platform copy on external websites, or reverse-engineering any part of the Platform software.

The Pakgam name, logo and any associated brand marks are the property of Pakgam. You must not use them in any way that could suggest endorsement, affiliation or partnership without express written authorisation.

11 Limitation of Liability

Pakgam provides the Platform on an "as available" basis. While we work to maintain consistent uptime and reliable performance, we cannot guarantee that the Platform will be available at all times or that it will be free from technical errors, interruptions or data inaccuracies. Scheduled and unscheduled maintenance may result in temporary unavailability.

To the fullest extent permitted by applicable law, Pakgam's total liability to you for any claim arising from your use of the Platform shall not exceed the total amount you have deposited into your Pakgam account in the 30 days preceding the event giving rise to the claim. Pakgam is not liable for any indirect, consequential, special or punitive losses including but not limited to lost profits, lost opportunity or reputational damage.

You acknowledge that gambling and sports betting carry an inherent financial risk and that losses are a possible outcome. Pakgam is not responsible for any financial losses you incur through gameplay, betting or your own decisions regarding deposit amounts, bet sizes or game selection. You accept full personal responsibility for all gaming and betting decisions made through your account.

12 Changes to Terms

Pakgam reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, we will notify registered players through the Platform's notification system or by sending a message to your registered contact details. The updated Terms will always carry a revised "Last Updated" date at the top of this page.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with any changes, you should stop using the Platform and request account closure by contacting our support team. Any bets placed or transactions processed before the effective date of a change will be governed by the Terms that were in effect at the time of those actions.

We encourage you to visit this page periodically so you are always aware of the current Terms. Pakgam will not be responsible for any consequence arising from your failure to review updated Terms after notification has been provided.

13 Contact and Support

If you have questions about these Terms and Conditions, need clarification on any rule, or wish to raise a concern or complaint about your account or a transaction, please contact the Pakgam support team. Our support staff are available around the clock and can assist with account queries, payment issues, bonus terms clarification and responsible gaming tool setup.

You can reach Pakgam support through the live chat feature available on the Platform, or by writing to us at the following email address:

For complaints that cannot be resolved through direct contact with support, you may submit a formal written complaint describing the issue in detail. Pakgam will acknowledge formal complaints within 48 hours and aim to provide a full resolution response within 7 business days. Please include your registered account details and any relevant transaction references when submitting a complaint.

Additional information about your rights as a player, the responsible gaming tools available to you, and how Pakgam handles your personal data can be found in the Responsible Gaming and Privacy Policy pages of this Platform.